Return & Refund Policy

At ZENZO STORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products
• Products without original packaging
• Sale or discounted items (if applicable)

Return Shipping

Customers are responsible for return shipping costs. Shipping charges are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method where applicable.
• For Cash on Delivery orders, refunds may be issued through bank transfer or another agreed method.

Exchanges

We also offer exchanges depending on product availability and customer preference.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

zenzostore1@gmail.com